HELP CENTRE


Experience Voucher Expiry

The voucher expiry date for experiences will be detailed in your Gift Pack or Email Voucher and will be nine months from date of purchase - your experience must be booked and taken within this time.


Gift Certificate Expiry

Gift Certificates purchased at their full face value (not using a discounted promotional code) never expire.

Gift Certificates purchased using a discounted promotional code will have an expiry date 12 months from the date of purchase and cannot be extended. Additionally, Gift Certificates purchased using a discounted promotional code cannot be used to purchase experiences with the same promotional code.


Extension of Vouchers

If your experience voucher has expired you may reinstate it within 12 months of the original purchase date for an administration fee of $50 (plus tax) at the time of booking the experience. You will also have to pay any applicable experience price increase. After this time the voucher will no longer be valid.

Promotions, Hot Deals & Specials: experience vouchers or Gift Certificates that were purchased as part of a promotion, Hot Deal or Special, cannot be extended or reinstated after their original expiry date.