How it Works
Making a Purchase
Using Your Voucher
Expiry & Extensions
Refunds & Exchanges
Terms & Conditions
The voucher expiry date for experiences will be detailed in your Gift Pack or Email
Voucher and will be nine months from date of purchase - your experience must be
booked and taken within this time.
Gift Certificates purchased at their full face value (not using a discounted promotional
code) never expire.
Gift Certificates purchased using a discounted promotional code will have an expiry
date 12 months from the date of purchase and cannot be extended. Additionally, Gift
Certificates purchased using a discounted promotional code cannot be used to purchase
experiences with the same promotional code.
If your experience voucher has expired you may reinstate it within 12 months of
the original purchase date for an administration fee of $50 (plus tax) at the time
of booking the experience. You will also have to pay any applicable experience price
increase. After this time the voucher will no longer be valid.
Promotions, Hot Deals & Specials: experience vouchers or Gift Certificates
that were purchased as part of a promotion, Hot Deal or Special, cannot be extended
or reinstated after their original expiry date.