HELP CENTRE


Refunds

Payment is non-refundable. Perfect Day Experiences does not process any returns or reimburse any payment transactions on any purchases of experiences or Gift Certificates. Unbooked and valid experiences can be exchanged free of charge - see Exchanges terms below.


Exchanges

If you have received an experience that doesn't interest you, you may exchange it for a Perfect Day website credit to use towards purchasing an alternative experience.

Please note: exchanges are only permitted on unbooked experiences. A voucher may be exchanged once without attracting a fee - all subsequent voucher exchanges will incur a $15 administration fee per voucher.

If you exchange for an experience of lesser value, any remaining balance will be held in credit on your account and subject to the same expiry date as the original voucher.

Exchanged vouchers and any resulting website credits will expire on the same date as your original voucher.