Terms & Conditions
Please read these Terms and Conditions carefully before purchasing your personalized
experience gift pack or email voucher. By purchasing your personalized experience
gift pack or email voucher, you signify your agreement with these Terms and Conditions.
Delivery You have a choice of delivery options for your Perfect
Day Experiences gift:
Email Voucher delivery: Email vouchers are dispatched as soon as your order
is complete. Please Note: If you have selected for your experience voucher
to be delivered by email, it is possible that some email accounts may class Perfect
Day’s vouchers as unwanted email or spam. If you do not receive your email voucher
from Perfect Day please ensure that you check your email spam or junk folders in
case the voucher has been inadvertently redirected there.
Gift Pack delivery options (Canada Only): Standard Delivery: your gift pack
will be sent via Standard Canada Post with delivery in 3-7 business days. We are
not able to track Standard Canada Post. Express Post Delivery: your gift pack
will be sent via Canada Express Post with delivery in 1-2 business days. Express
Post is trackable.
Voucher Conditions All Perfect Day Experiences gift packs
contain a voucher which is evidence of payment for a given experience. Each voucher
shows a reference number and security code which must be quoted when dealing with
Perfect Day Experiences, and which will be used to identify your payment. Vouchers
must be kept safely and securely.
Experience Voucher Expiry The voucher expiry date for experiences
will be detailed in your Gift Pack or Email Voucher and will be nine months from
date of purchase - your experience must be booked and taken within this time.
Gift Certificate Expiry Gift Certificates purchased at their
full face value (not using a discounted promotional code) never expire.
Gift Certificates purchased using a discounted promotional code will have an expiry
date 12 months from the date of purchase and cannot be extended. Additionally, Gift
Certificates purchased using a discounted promotional code cannot be used to purchase
experiences with the same promotional code.
Extension of Vouchers If your experience voucher has expired
you may reinstate it within 12 months of the original purchase date for an administration
fee of $50 (plus tax) at the time of booking the experience. You will also have
to pay any applicable experience price increase. After this time the voucher will
no longer be valid.
Promotions, Hot Deals & Specials: experience vouchers or Gift Certificates
that were purchased as part of a promotion, Hot Deal or Special, cannot be extended
or reinstated after their original expiry date.
Refunds Payment is non-refundable. Perfect Day Experiences does not process any returns or reimburse any payment transactions on any purchases of experiences or Gift Certificates. Unbooked and valid experiences can be exchanged free of charge - see Exchanges terms below.
Exchanges If you have received an experience that doesn't
interest you, you may exchange it for a Perfect Day website credit to use towards
purchasing an alternative experience.
Please note: exchanges are only permitted on unbooked experiences. A voucher may
be exchanged once without attracting a fee - all subsequent voucher exchanges will
incur a $15 administration fee per voucher.
If you exchange for an experience of lesser value, any remaining balance will be
held in credit on your account and subject to the same expiry date as the original
Exchanged vouchers and any resulting website credits will expire on the same date
as your original voucher.
Changing the date once booking is confirmed Once your booking
has been made, if you cancel it, you may incur a cancellation fee from the supplier
involved. You must contact the supplier directly with any cancellation requests
as Perfect Day is not able to handle these on your behalf. You will also be required
to deal directly with the supplier should any re-scheduling of your experience be
necessary due to bad weather or other unforeseen circumstances – you will have full
supplier contact details in your confirmation email that you received from Perfect
Day at the time of your original booking.
Our suppliers operate under their own cancellation policies which you will need
to adhere to. In the case of short notice cancellations you may lose your voucher
completely if the supplier is unable to fill your space on the day. If a supplier
needs to cancel a service for any reason, you will be notified as soon as possible
in order to reschedule a convenient alternative date. Perfect Day Experiences will
not reimburse any traveling, accommodation or other expenses incurred by you or
any other person in the event of a cancellation.
Experience Descriptions Perfect Day Experiences does not provide
the experience; these services are provided by the venue, which is solely responsible
for the provision of the experience.The information provided by Perfect Day Experiences
is correct at the time of going to print. However, the content or format of experiences
may change over time. Details of each experience are available from our Customer
Help Desk and are included in the gift pack.
Experience Pictures The pictures used in all promotional literature
to illustrate experiences, particularly those that take place at more than one location,
are indicative only.
Experience Venues The Perfect Day Experiences' network of
suppliers includes many of Canada's best experience venues. We are always adding
to the locations we offer, but occasionally may need to withdraw venues featured
for reasons beyond our control. If your chosen location is withdrawn, you will be
offered alternative venues wherever possible. However, it is likely to be at a different
location or with a different experience supplier.
Session Lengths Session lengths are approximate, vary from
venue to venue and are given simply as an indication of the time you will spend
at the venue. Unless stated otherwise, you will usually be taking turns with other
people and there may be waiting time involved. Itineraries are given as a guide
only and the running order of an event may change.
Restrictions Certain experiences are subject to minimum or
maximum requirements, e.g., age, health or weight. These are clearly detailed in
the experience description on our website. Once booked, you may be liable for charges
if you have to cancel because the minimum requirements have not been met.
The Weather Many of our experiences are dependent on the weather
and we will advise you if you need to call to check the weather before setting out.
Should your experience be cancelled by the supplier due to the weather you will
be able to re-book, bearing in mind of course that your re-booked experience remains
subject to weather conditions. Refunds cannot be given due to weather cancellations.
Availability & Booking All experiences are offered subject
to availability. We will always do our best to secure your preferred choice of dates.
To help this, please book as early as possible and in any event at least 21 days
in advance and further for weekends or holiday periods. Bookings are not confirmed
until you receive confirmation in writing from Perfect Day Experiences. You should
not make any arrangements in connection with your experience until this confirmation
Season Availability Perfect Day offers a lot of experiences
that are seasonal in nature. For example, Snowshoeing is only available during the
winter and a Summer Getaway for Two is only available during the summer.
We try to ensure that the title of the experience guides the user as to whether
or not the experience is seasonal, however to be sure we recommend you read the
‘When Can You Go?’ section on the experience description page under the ‘Need to
Complaints We welcome your feedback on all our experiences.
If you have a problem or complaint on the day, please bring it to the attention
of the host or experience manager at the venue as soon as possible, so they have
a chance to put matters right. In general, we consider it unreasonable if you take
no action during an event, but then make a complaint at a later date.
Fuel Surcharges Due to unprecedented rises in fuel prices
you may be asked to pay a fuel surcharge, imposed on us by our partners, when redeeming
for a fuel-related experience. We do endeavour to secure pricing that is not fuel
sensitive, but significant fuel price increases may have an impact.
If a surcharge is imposed and you would rather not pay it then you will have the
option of exchanging your experience for another experience of your choice for the
same value. Any fuel surcharge costs will not be cause for a refund, only an exchange.
Insurance Participation in some experiences may involve an
element of risk. The Perfect Day Experiences Help Desk can provide further information
on experiences if you are in doubt. Ultimately, our experience venue operators have
control of the experience on the day over which Perfect Day Experiences has no influence.
Whilst it is required by Perfect Day Experiences that all venue operators must have
current public liability and/or third party insurance and be fully conversant with
and comply with all necessary health and safety requirements, you should make independent
enquiries as to the need to acquire your own insurance over.
Disclaimer of Warranties You expressly understand and agree
- Your use of the service is at your sole risk. The service is provided on an ‘as
is’ and ‘as available’ basis. Perfect Day Experiences expressly disclaims all warranties
of any kind, whether express or implied, including, but not limited to the implied
warranties of merchantability, fitness for a particular purpose and non-infringement.
- Perfect Day Experiences makes no warranty that (i) the service will meet your requirements,
(ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the
results that may be obtained from the use of the service will be accurate or reliable,
and (iv) the quality of any products, services, information, or other material purchased
or obtained by you through the service will meet your expectations.
- No advice or information, whether oral or written, obtained by you from Perfect
Day Experiences or through or from the service shall create any warranty not expressly
stated in these Terms and Conditions.
Limitation of liability You expressly understand and agree
that Perfect Day Experiences shall not be liable to you for any direct, indirect,
incidental, special, consequential or exemplary damages, including but not limited
to, damage to your property, injury to your person or another participant of the
gift pack, and financial losses (even if Perfect Day Experiences has been advised
of the possibility of such damages), resulting from: (i) the use or the inability
to use the service; (ii) the cost of procurement of substitute goods and services
resulting from any goods, information or services purchased or obtained or transactions
entered into through or from the service; (iii) statements or conduct of any third
party on the service; or (iv) any other matter relating to the service.
Other Terms & Conditions Prices are plus applicable taxes
(HST or GST) and are correct at the time of going to print. However, we reserve
the right to increase the price of any experience without notice. You will be notified
of any new price before your booking is confirmed.
Whilst we take every care in choosing our experience suppliers, inclusion of an
experience in our range does not mean that we guarantee the safety standards or
satisfactory performance of any of the experience suppliers.
Perfect Day Experiences' liability for any claim of breach of obligation regarding
any single voucher or experience shall not exceed the price of that experience.
The testimony, illustrations and pictures used in all Perfect Day Experiences promotional
literature are protected by copyright and must not be copied in whole or in part
without the express permission of Perfect Day Experiences Ltd.
All the above terms and conditions apply as a condition of using any voucher, whether
or not the voucher holder is the original purchaser.
Perfect Day Experiences reserves the right, in its sole discretion, to modify, alter
or otherwise update these Terms and Conditions at any time and you agree to be bound
by such modifications, alterations or updates.